Assignment #2 355 Example | Topics and Well Written Essays - 500 words

#2 355 - Assignment Example Additionally, the family is constantly involved in wrangles and family conflicts, mainly associated with limited resource availability and distribution. One aspect worth noting with the family is the aspect of the gendered division of labor. Jay, who is the head of the family, struggles in order to provide for his big family, which comprises of his second wife, who also works though for limited pay, and, therefore only takes care of her two children, a stepson, an infant son, two adult children, their spouses, one couple of which comprises same sex individuals, and children. Jay and the two adult children all struggle with menial jobs to make ends meet in for the provision of the familys basic needs , while Jay’s second wife, despite also working, only takes care of her children while the other adult children’s spouses, work on the housekeeping duties. Considering how big the family is, with a house that is tiny, the house is rarely clean, with the large number of members as well as the struggle between the adult females in the house about the person to clean the house contributing to the house untidiness. The lead characters are individuals of 20 years and above, among whom conflict is constantly witnessed. There is no frail elderly individual in the family; however, Jay’s stepson is constantly on the wheelchair because of broken limbs from an earlier accident. From the TV show, work is presented favorably as a factor towards the contribution of provision of family’s basic needs. However, the family is presented negatively as despite the effort put by Jay and the adult children in their duties towards providing for the family, the family members is always in conflict, especially the Jay’s second wife and Jay’s other children. Modern family characters portray a critical aspect of what a modern family in America comprises. First, is an

Medication error Essay Example | Topics and Well Written Essays - 1250 words

Medication error - Essay Example Quality management philosophies and systems are highlighted because they emphasize a learning organization culture that critically determines and resolves medication errors in the long run. Hence, medication errors are not the responsibility of prescribers alone, but a responsibility of the healthcare team and the healthcare organization, as well as the government. Introduction On September 14, 2010, 50-year-old Kimberly Hiatt, a longtime critical care nurse at Seattle Children’s Hospital, administered the wrong dosage of calcium to a fragile baby, Kaia Zautner (Aleccia, 2011). Zautner died five days later, although it was not clear whether the medication error killed her. Nevertheless, Hiatt, who was fired and underwent a state nursing commission investigation, committed suicide seven months after Zautner died. Aleccia (2011) reported that around 1 in 7 Medicare patients are harmed because of medication errors. Andel et al. (2012) estimated the economic costs of medication er rors using quality-adjusted life years (QALYs) and the Institute of Medicine’s report of 98,000 deaths every year. They discovered that the conservative cost of these deaths is â€Å"$73.5 billion to $98 billion in QALYs† (Andel et al., 2012, p.41). ... Causes of Medication Errors: Providers and Environment Tully et al. (2009) examined the causes of and factors connected to medication errors that concern prescriptions for hospital inpatients. They grouped the causes according to Reason’s model of accident causation, which will also be used in this essay: active failures, error-provoking conditions and latent conditions. Active Failures Active failures pertain to hazardous acts that prescribers make, which means that all medication errors consist of at least one active failure (Tully et al., 2009, p.826). One of the most common sources of active failure is knowledge-based. Prescribers committed mistakes either because they did not know enough about the drug or about the patient (Grissinger & Kelly, 2005, p.62; Tully et al., 2009, p.826). Some of the examples are giving the wrong dose or not being aware that a patient’s co-morbidity was a contraindication for the provided medicine. Another kind of active failure is skill -based or based on memory lapses (Tully et al., 2009, p.826). A couple of instances are interruption of the prescriber, who then makes a mistake, and when prescribers were too busy that they made an error. Aside from skill-based faults, policy violations are also problematic. Violations refer to active choices wherein prescribers ignore formal or informal policies that they were expected to follow (Tully et al., 2009, p.826). One example is medication error that comes from a medical student because his supervisor did not check his prescription. These active failures contribute to numerous medication errors. Error-provoking Conditions Error-provoking conditions are different from active

Measuring Customer Satisfaction in the Hotel Industry Essay

Measuring Customer Satisfaction in the Hotel Industry - Essay Example This savaging effect of global economic crisis has proven to be a real challenge to the UK hotel industry. With a decline in demand due to decrease in the number of travellers, UK hotels are pushed to intensify their marketing strategies to tap the available market. One factor then that hotel owners should look at is how to drive the demand up basing on the quality of their products and services. A careful investigation of this aspect of hotel business is of paramount interest both to the government and to the private sectors as well. It is also essential information to the UK Hotel customers, both local and foreign. It is an interest to the government so that they will have information as to where to help in improving the customer relations of UK Hotels. While for the private sectors, this study will give valuable information as to how customer satisfaction can be improves, both in the hotel and in the non-hotel industry. This study specifically touches on the aspect of customer satisfaction from the UK Hotel Industry, particularly to know if hotels are aware of the level of their customers' satisfaction and to know what particular methods they use to ascertain this. It also aims to look whether customer satisfaction varies with the type of hotels as to local or international, and as to big, medium or small hotel Specifically, we wish to answer the following questions: a) Is customer satisfaction important in the UK hotel industry b) How important is customer satisfaction to UK hotels c) What is the level of implementation of customer related process within the hotel industry d) What is the level of awareness of the UK Hotels to TQM e) What methods of ensuring total quality are employed within the hotel f) What is the difference between local and international hotels in terms of customer satisfaction Small, medium and big THEORETICAL BASIS Business Dictionary defines customer satisfaction as "Degree of satisfaction provided by the goods or services of a firm as measured by the number of repeat customers" (BusinessDictionary.com). BNET Business Dictionary defines it as "the degree to which customer expectations of a product or service are met or exceeded" (CBS Interactive Inc.). The increase in competition is forcing more businesses to give much attention to satisfying the customers (Authenticity Consulting, LLC). Customer satisfaction in the UK was found to be a key weapon for competitive differentiation and customer retention (Horsnell 1998). Because of this, guest satisfaction is found to be a common practice as managers found out that excellent customer service is essential for their organization's health (Horsnell 1998). Customer satisfaction is the paramount criterion used to determine the quality that is actually given to customers through products/services and other accompanying services (Vavra 1997). More and more studies have revealed the importance of customer satisfaction. It is of great importance to business firms as it fuels repeat purchases and word-of-mouth recemmendation (H.W Berkman 1986). "Satisfaction reinforces positive attitudes toward the brand, leading to greater likelihood that the